Frequently Asked Questions
Everything you need to know about shopping with Helios India
What are the standard delivery timelines for my order?
We typically process orders within 24-48 hours. Depending on your location within India, your package should arrive within 3 to 7 business days.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS containing a unique tracking ID and a link to our courier partner's portal.
What is the return and exchange policy?
Helios India offers a 7-day return policy for most products, provided they are unused and in their original packaging. Please initiate returns through the 'My Orders' section.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Are the products sold on Helios India authentic?
Yes, we guarantee 100% authenticity. We source our products directly from authorized distributors and verified manufacturers to ensure premium quality.
Can I modify or cancel my order after it has been placed?
Orders can be cancelled or modified within 2 hours of placement, provided they have not yet been processed for shipping. Please contact our support team for urgent requests.